The Albanian population boasts high proficiency in American-style English and slang and is in close sync with American and European cultures.

Albania boasts excellent technical infrastructure and a young, educated and highly-skilled workforce fluent in English and major European languages. This makes Albania an attractive option for many international firms looking to expand their footprint beyond their home country and streamline internal operations with experienced and educated outsourcing staff.

Low Cost Call Center Outsourcing Company

With mandatory English taught throughout the Albanian education system, a majority of the country attains English fluency from a very young age. Italian and Spanish influences help blend the typical Albanian’s enunciation into an international accent that is considered neutral by US and European standards. Neutral English accents are a huge competitive advantage in the outsourced customer care sector as they help customers feel comfortable with operators from a different culture.

Sara Call thus transforms your customer experience by helping customers feel comfortable throughout the call, resulting in higher rates of customer conversion and retention.

The highly personal nature of customer service means that each interaction a customer has with your brand must display dedication, compassion and patience. The success of any given call center assignment hinges upon customers being made to feel comfortable by the agent; whether calling in with a complaint or receiving a call to request information or complete a sale. Familiarity and comfort help ensure customer satisfaction.

Outsource with Sara Call Today

Whatever your industry, your firm is positioned to grow and do its best when your staff are free to focus on long-term initiatives and strategic planning rather than getting distracted by time-consuming logistical and administrative duties. At Sara Call, our highly accomplished management team will help you identify outsourcing solutions to save your company time and money.

Dedicated Virtual Assistants
High-Quality Deliverables
Multilingual Operators
24/7 Support