Today’s marketing landscape is more competitive, cutting-edge and hectic than ever before. New marketing channels have opened up on multiple fronts with advancements in social media and new digital channels popping up every year. This has provided marketing agencies with greater opportunities to meet client demands and hit goals while also creating tremendous back office and labor-intensive work.

Situated in Albania where the cost of living is far lower, Sara Call has extensive experience helping marketing agencies accomplish their goals at affordable rates.

We have the capability to help your marketing agency handle customer service, lead generation, market research, tag generation and billing.

Our experienced and dedicated staff have the know-how to take on burdensome in-house functions holding back your employees and help you save time and money so you can allocate resources to strategic planning, generating new revenue streams and building out your core business.

Outsource Marketing

Building out smart and innovative marketing campaigns takes a lot of brains, talent and hard work that then entails labor-intensive resources to implement. Partnering with Sara Call allows your agency to continue focusing on the work that helps bring in new business and more clients while providing high-quality deliverables. Keep hitting your goals by allocating the most labor-intensive and administrative work to our highly-experienced agents.

If you work in the marketing agency space, you know that agencies are famous for long and stressful work environments. Today’s marketing landscape demands innovative campaigns that can only be implemented with keen attention to detail and labor-intensive execution strategies. As the industry becomes more complex with global marketing initiatives and the ever-expanding social and digital landscape facilitating more and more ways to reach prospective customers, keeping up with the needs of clients and their customers can seem daunting and impossible. Add to that the expectations from clients to receive immediate responses and wait minimal time to speak to customer service representatives and it becomes clear very quickly just why marketing companies are outsourcing at such high rates.

Outsourcing your business’ tedious and time-intensive tasks to an educated and trained outsourced team overseas allows you to continue providing the services your clients and customers have grown accustomed to expect of you without excessively burdening your in-house team, providing mediocre results or exceeding your budget constraints with expensive new hires.

Sara Call has helped countless marketing companies across Europe and the United States bridge those gaps so that they can continue focusing on delivering high-quality products and results to clients and customers.

Choosing Sara Call as your outsourcing partner provides many benefits, including but not limited to:

  • A well-integrated and technologically advanced contact center providing customer support in a multichannel framework spanning phone, live chat, application messaging, email, text messaging and social media
  • The flexibility of a limber team that can quickly scale up to provide service during peak demand periods such as the weeks around deliverable and reporting deadlines and scaling down during slower periods
  • A highly-trained, competent, compassionate and dedicated English-speaking staff continuously receiving education and training with a documented history of expertise in customer service, cold-calling and lead generation
  • By virtue of domiciling in Albania, we are able to provide outsourcing solutions at costs far lower than those required by staffing in-house

Each agency is different and will want to outsource the tasks that help it run in the most efficient manner, but nearly all agencies share the need to offshore their most labor-intensive and administrative tasks. Most outsource tasks important to setting up campaigns and reaching objectives or running the core business while keeping strategic and long-term responsibilities like planning, media buying and partner selection in-house. The goal of outsourcing your marketing company’s work is to make your workload lighter and easier so you can keep your clients satisfied and have more time to generate new business. 

Some of the most commonly outsourced tasks marketing agencies delegate include:

  • Digital tagging – setting up digital campaigns nowadays requires integration with multiple platforms and providers such as DCM, Adobe and countless DSPs. Sara Call can take care of labor-intensive tagging requirements and help your team turn around new marketing campaigns faster and at affordable rates.
  • Market research and customer surveys – getting to know your target audience is essential to selling them on your products and services, yet market research surveys are costly to design and execute on, let alone analyze and then utilize to generate actionable recommendations. Outsourcing survey design, implementation and analysis can give you the cutting edge necessary to get to know your customers better with economical solutions.
  • Data verification and QA – digital marketing generates and demands treasure troves of data that can take your team weeks at a time to verify and perform quality assurance tests on. Outsource this labor-intensive aspect of campaign management and free up local resources to focus on strategic and long-term initiatives.
  • Lead generation – is your client looking for a high volume of stellar leads? Let Sara Call manage your lead generation campaigns and execute upon them to free up local employees to implement your next marketing campaign and design successful new initiatives. 
  • Live chat services – building out new websites for clients and including live chat has been found to boost awareness metrics by as much as 29%. Sara Call can provide 24/7 live chat support to support your customer’s needs.
  • Appointment setting services – scheduling across multiple teams and organizations can be time-intensive and frustrating. Outsource this administrative task to Sara Call to impress your clients and teammates with our efficiency and professionalism.  
  • Event registration support – focus on content and strategy for your client’s large event and let a separate team manage outreach, coordination and registration.

Sara Call can offer your marketing agency all of these services, and more. Allow your team to breathe easier and focus on what’s important by outsourcing the administrative and labor-intensive work to us. We offer high-quality solutions at competitive rates because of the extensive investment we have made in our professional, educated, and English-speaking staff. This has allowed our clients to enjoy high-quality work comparable to what they could expect from local assets in the US and Europe at affordable prices.

Increase your team’s efficiency, lower burnout and boost the company’s bottom line by eliminating the most menial and administrative tasks you’re currently performing by outsourcing to Sara Call. We have found that teams which let go of these tasks are able to focus on long-term projects that help the company focus on generating new lines of business and maintaining client relationships, all the while reducing local staff churn.

Some other benefits of outsourcing to Sara Call include but are not limited to:

  • Cut back on HR and staffing costs – why hire and train 24/7 client services teams when you can outsource to Sara Call? We’ll take care of all screening, hiring, administrative, benefits and security costs so you can focus on what’s important – expanding your business.  
  • Flexibly scale as your business needs wax and wane  – if your business is overwhelmed by current client needs or is finding that you’ve invested too much in current resources, outsourcing can help you flexibly manage workloads by relying on our dedicated personnel who can be quickly and easily added to and removed from client engagements at the drop of a hat.
  • Scale up the services offered to your clients – utilize third-party services to offer your clients new and expanded services that your local staff are not capable of providing due to existing demands and engagements.
  • Eliminate costly training – your employees work best when they work on what they were hired for. Stop expecting local assets to wear multiple hats and let them work on what they are meant to as you outsource administrative work to our professional network of agents.

Outsource marketing with Sara Call Today

Your firm is positioned to grow and do its best when your staff are free to focus on long-term initiatives and strategic planning rather than getting distracted by time-consuming logistical and administrative duties. At Sara Call, our highly accomplished management team will help you identify outsourcing solutions to save your company time and money.

Dedicated Virtual Assistants
High-Quality Deliverables
Multilingual Operators
24/7 Support

Sara Call

We are ready to tackle any challenge and put your firm on the path to success: from outsourcing customer care and lead gen to cold calls and direct marketing, we are here to help transform the way you do business.

Since 2012 we’ve helped our clients find new customers and cut costs through a variety of services including telemarketing, back-office servicing and data entry. Contact us today to schedule a consultation.


Harel Kopelman

Head of Business Development

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