With today’s competitive landscape awash with new entrants into the staid field of insurance and an increasingly complex and diverse number of new platforms becoming available for reaching customers, insurance companies can no longer afford to adhere to traditional ways of doing business.

Your insurance agency can save time and money by cutting down on labor costs and outsourcing administrative tasks to a third-party outsourcing provider to handle the non-core responsibilities of its business and allowing it to manage lead generation and marketing campaigns for you.

Hiring and training in-house can be expensive and time-consuming.

Companies in the highly competitive insurance sector are turning to outsourcing as a way to keep costs low and reach more consumers through experienced call center operators with decades of experience in marketing to prospective clients and retaining existing ones.

This allows internal staff to focus on big-picture initiatives and strategic planning to help propel the company forward and reduce burnout among employees swamped by administrative work easily easily handled by a third party.

Provide Insurance Customer Service

Outsourcing insurance services helps companies stay competitive by trimming down on labor and training costs, alleviating work pressure and providing the ability to flexibly scale up as demand waxes and wanes.

Sara Call helps you reduce staff costs by outsourcing claims and customer care services to companies outside your host country as the cost of hiring quality, trained, and educated staff in Albania is lower than hiring talent in your locale.

Industries dominated by high regulatory requirements require a lot of form processing and administrative work which can lead to employee burnout. If your employees are wearing too many hats, it might be time to consider outsourcing your most time-consuming work to a firm such as Sara Call. Free up your staff from claims processing or customer care so they can focus on strategic initiatives and long-term planning. Grow your company and expand its core business offerings by partnering with a third party – we’ll help free up local resources to do just that!

And finally, Sara Call has the wherewithal to help your firm scale quickly and flexibly. Acts of God, severe natural disasters, terrorism or any other significant event can cause claim volume to increase dramatically. With only in-house employees available to manage a sudden influx of new claims, your firm might find itself moving too slowly for customers, leaving many discontented with the service provided and tarnishing your company’s image. Outsourcing claims processing and other processes gives your firm the agility to respond to large caseloads and adapt to changing circumstances so customers remain satisfied.

What Services Does Sara Call Offer?

​Insurance companies are increasingly turning to Sara Call to help meet their needs with the following services:

  • Providing your company with a qualified customer service call center
  • Claim settlement and form processing
  • Billing, finance and accounting services
  • Setting and managing appointments
  • Data management, security, entry and quality assurance
  • Policy verification and validation as well as change notifications
  • Customer relationship and complaint management
  • Customer loyalty program management
  • Underwriting

We service insurance agencies that offer life, car, property and casualty, health, annuity, fire and flood and liability insurance.

Customer experience is the bread and butter of your firm, and without experienced operators and staff to manage customer relationships your firm remains vulnerable to losing customers and missing out on finding new ones.

That’s why it’s important to choose an outsourcing partner with an extensive history of excellent customer service, supreme knowledge and dedication. Sara Call appreciates the trust our clients place in us and always strive to deliver transformative service with our thoroughly trained staff to ensure your firm’s continued health and success.

Sara Call is different:

  • Being located in Albania, Europe’s top outsourcing solutions provider, provides us with the ability to provide your firm with affordable services
  • Our college-educated operators are fluent in English
  • We are constantly upgrading our technological infrastructure and reinvesting in our staff with employee trainings to keep abreast of industry developments
  • We know that happy employees means happy clients, so we are constantly working to ensure a work-life balance that works for our employees and provides them with the support they need to ensure our customers’ success

Outsource with Sara Call Today

Your firm is positioned to grow and do its best when your staff are free to focus on long-term initiatives and strategic planning rather than getting distracted by time-consuming logistical and administrative duties. At Sara Call, our highly accomplished management team will help you identify outsourcing solutions to save your company time and money.

Dedicated Virtual Assistants
High-Quality Deliverables
Multilingual Operators
24/7 Support

Sara Call

We are ready to tackle any challenge and put your firm on the path to success: from outsourcing customer care and lead gen to cold calls and direct marketing, we are here to help transform the way you do business.

Since 2012 we’ve helped our clients find new customers and cut costs through a variety of services including telemarketing, back-office servicing and data entry. Contact us today to schedule a consultation.


Harel Kopelman

Head of Business Development

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