The global economy is here, and it is busier, faster and more competitive than ever.

More and more businesses are outsourcing day-to-day logistics and activities such as customer service, technical support, lead generation, data entry and more as a way to stay ahead of competitors. Sara Call is proud to offer our premier call center outsourcing service solutions to a wide spectrum of industries across the globe. Sara Call offers flexible and cost-effective outsourcing that has helped many companies gain a crucial competitive advantage.

With Sara Call, our highly trained, college-educated call center agents are adept at handling the logistical demands of modern businesses.

The concern many businesses have when they outsource is that the labor they are replacing local teams with is not up to the task: but with Sara Call, our highly trained, college-educated call center agents are adept at handling the logistical demands of modern businesses.

Find out today why so many clients trust Sara Call with handling their customer service, tech support and data entry activities: we serve a diverse lineup of companies ranging from globe-spanning Fortune 500 companies to niche startups.

Outsource Marketing

Our experienced and dedicated staff have industry knowledge, patience and enthusiasm to elevate your tech support, lead generation, customer service, telemarketing and other business processes to the next level all while delivering at far lower cost than hiring in-house.

Your business’s bottom line depends on customers receiving high-quality and speedy responses whether communicating via e-mail, chat, social media or the phone. If your business is heavily-dependent upon outbound calls for lead generation you will likewise benefit from Sara Call’s highly-experienced salesforce of operators who have worked in the lead-gen field for decades, helping catapult many international firms to the dominant positions they enjoy today. Trust our highly-skilled operators to put their in-depth knowledge of multiple market sectors to work for you and generate better results at a fraction of the cost.

As your business grows, you will want to keep your executives and senior-role employees focused on long-term initiatives and strategic planning rather than on cumbersome office tasks or other time-intensive business processes. Labor-intensive work will drag down your team’s productivity and discourage your employees from making the investments your firm needs to stay focused on expanding the core business. The ability to hire more workers with expanded growth is a given but might be cost-prohibitive. Searching for, screening and hiring new employees can cost your company hundreds of thousands of dollars. In other instances, companies may have the budget or existing staff to handle the workload but management prefers to reserve in-house staff for niche work and to allocate daily logistics to a third-party service provider with extensive experience providing logistics solutions. 59% of companies work with outsourcing providers as a way to save money, according to a Deloitte 2016 Global Outsourcing Survey as contracting with a remote third-party agency can be far cheaper than hiring in-house. 57% of firms reported they went this route to better focus on the company’s core business issues. Other companies also reported they chose to outsource to:

  • Improve business environment management
  • Increase access to intellectual capital
  • Raise customer service quality
  • Resolve labor capacity issues

The average incoming customer call goes for approximately four minutes according to Finances Online. That is four minutes employees could have spent preparing a presentation, analyzing consumer data or coming up with the company’s next big project. Take into consideration the high number of calls many businesses field every day and the amount of productive time lost to answering customer calls can reach hundreds of hours a day. This is why more and more companies choose to outsource. Call centers have become a booming niche industry in and of themselves with 13% of call center companies reporting an annual revenue stream exceeding $35 billion USD (as of 2021).

Some of the top industries reporting they need outsourcing services include pharma, IT, retail, healthcare, media and telecommunications. These client-facing companies must contend with high volumes of customer-interactions and can thus understandably benefit from premier business services outsourcing. Others need help with inputting huge volumes of data into their systems, or require the help of a call center to conduct market research to help the firm maintain its competitive edge. Some healthcare companies for example answer tens of thousands of calls a day from patients, patient family members and suppliers and thus turn to offshore servicing companies as a cost-effective solution for handling the high volume of calls. Statista provides data showing a similar trend when it comes to outsourcing by industry: financial services companies comprise 26% of all third-party outsourcing followed by the consumer services sector at 24%. Media and telecommunications come in next with 13% of such companies utilizing all third-party offshoring services and energy and resource management companies coming in at 9%, public services at 4%.

Whatever your industry, your firm is positioned to grow and do its best when your staff are free to focus on long-term initiatives and strategic planning rather than getting distracted by time-consuming logistical and administrative duties. At Sara Call, our highly accomplished management team will help you identify outsourcing solutions to save your company time and money.

Sara Call is ready to work with your business in whatever capacity it needs – we do not require locked-in, long-term contracts and provide flexible working agreements so that your business does not have to worry about long-term commitments. As your business grows and your outsourcing needs evolve we can adjust the provided services accordingly so you can keep focusing on the firm’s bottom line and meet its demands.

Sara Call

We are ready to tackle any challenge and put your firm on the path to success: from outsourcing customer care and lead gen to cold calls and direct marketing, we are here to help transform the way you do business.

Since 2012 we’ve helped our clients find new customers and cut costs through a variety of services including telemarketing, back-office servicing and data entry. Contact us today to schedule a consultation.

 

Harel Kopelman

Head of Business Development

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