Choosing Sara Call Center your outsourcing partner provides many benefits, including but not limited to:

• A well-integrated and technologically advanced contact center providing customer support in a multichannel framework spanning phone, live chat, application messaging, email, text messaging and social media
• The flexibility of a limber team that can quickly scale up to provide service during peak demand periods like enrollment and scaling down during slow periods such as summer and holiday breaks
• 24/7 customer service center that addresses students’ questions, concerns, and problems regarding finances, course and program enrollment, technical issues and more
• A highly-trained, competent, compassionate and dedicated English-speaking staff continuously receiving education and training with a documented history of expertise in customer service
• By virtue of domiciling in Albania, we are able to provide outsourcing solutions at costs far lower than those required by staffing in-house

Institutional advancement and fundraising are a huge part of every university’s finance department. Without the regular revenue streams provided by donor relationships and maintaining them, funding for athletic and educational programs, important research projects, new construction and campus improvements, installation of new technologies and software becomes an ever-more perilous project.

While most educational organizations already have an institutional advancement department in place that takes care of donor outreach, relationship management and fundraising solicitation, these departments tend to be small and stretched thin taking care of labor-intensive and administrative tasks. Supporting your team with a call center allows core staff to focus on strategies for finding more donors and to execute them with the scale, professionalism and technological know-how of an experienced call center like Sara Call. We help take the burden off the shoulders of your employees and empower them to reach more donors and students with our network of dedicated operators.

Universities and institutes of higher education tend to outsource services such as:

• Soliciting donations through scripted outbound calls, text messages and emails to potential donors
• Curating and finding accurate, relevant calling lists
• Collecting and analyzing performance data to determine the results of donor campaigns

Sara Call is also proud to offer institutions of higher learning with services to:

• Augment student recruitment efforts through cold calls, email campaigns and more
• Conduct market research surveys to ascertain student preferences and concerns when choosing a prospective institute of higher learning

Higher-education institutions often find themselves grappling with high workloads and staffing issues, especially around peak demand times such as enrollment and the start of the school year. Sara Call can take on administrative and labor-intensive work to free up local assets to focus on the important tasks of building competitive marketing strategies that will enable your organization to attract higher volumes of quality students.

Some of the marketing efforts Sara Call can take over for your team include:

• External website management, design and construction
• Brainstorming, conducting and analyzing results of customized and scripted outbound marketing calls to solicit donations or recruit students
• Designing and providing surveys to students, faculty, or the general public to ascertain perceptions of the institution’s public image & answer research questions
• Conducting in-depth market research to better understand and target prospective students
• Creating, managing and executing successful email and social media marketing campaigns

On top of providing services to augment donor solicitation efforts, student recruitment, marketing and sales, Sara Call can also help ease the workload of all the administrative tasks that can bog down an educational organization’s team. There are many tasks your organization engages in that are labor-intensive and time-consuming, not requiring much training or localized expertise but still demanding much of your local assets’ time and attention. Sara Call can help ease the burden of these tasks with our skilled operators freeing up your local employees’ time so they can focus on the important stuff.

We can help with:

• Easing the burden on academic advisors by providing students with basic questions about courses, enrollment process and setting appointments
• Creating and managing automated text and email messaging that alerts students and faculty of emergencies, road closures, potential threats and other pertinent information
• Providing assistance with event planning by taking over registration processes for fairs, donor events, alumni reunions, conferences and other time-demanding large events