Our call center operators are available 24/7 to assist clients and patients phoning in to communicate with your organization. Our network of agents is able to take calls regardless of the time of day and can help streamline the following administrative tasks:

• Setting up, cancelling and postponing appointments
• Payment and financing inquiries
• Prescription renewals

We know what it’s like when customers call in to complain about service issues and express grievances. Our highly-trained and dedicated staff know how to remain calm and composed when dealing with patient grievances and complaints about typical issues such as staff behavior, physician availability, ethics concerns or quality of care.

Partnering with Sara Call ensures that your patients are treated with the expertise and compassion of a call center with extensive experience in treating clients in a polite, professional manner. We ensure that your patients are heard and their grievances are properly attended to. Our agents are available to make sure your business is GDPR and HIPPA compliant every step of the way, ensuring 100% patient confidentiality and privacy.

​Our dedicated and highly-trained staff are trained to remain calm and composed when dealing with patient complaints and grievances. Complaints commonly address issues such as staff behavior, physician availability, quality of care and perceived ethics violations.

​When you partner with Sara Call, our highly-skilled, experienced call agents will receive and manage customer grievances in a professional and polite manner, ensuring that the client knows that their voice has been heard and that their grievance is being properly attended to. Our agents make sure your business is HIPAA and GDPR compliant every step of the way, and that patient privacy is never violated.

When a client calls in asking to see a physician who is already fully-booked, our staff can facilitate an appointment with other available physicians in your facility or at a partnered clinic. ​ When it comes to billing, there are many advantages to outsourcing services. We can offer full-service plans for patients to enroll in deferred payment processes, pay online or be reminded of upcoming payments. We are also capable of facilitating transactions and logistical communication with the patient’s insurance provider. ​

Gathering data on client interactions with your healthcare business is vital to ensuring customer satisfaction and to learn more about what makes your business thrive. After their visits to your facility, Sara Call can perform follow-up digital surveys with clients to solicit invaluable feedback. This data can be collected, anonymized and then analyzed to provide actionable insights to improve daily operations and in-patient care. This is key to increasing customer retention and positive reviews and referrals from satisfied patients.

Some but not all the benefits of healthcare outsourcing include:

• Free up in-house staff to focus on patients and clients and allow high-level employees to focus on strategies to improve your core business
• Provide 24/7 availability at economical rates
• Streamline data entry and billing processes to minimize clerical errors stemming from multi-tasking and staff fatigue. The medical industry is estimated to have lost as much as $125 billion (USD) last year alone due to billing errors
• The ability to handle high volumes of calls that in-house staff might otherwise face challenges meeting
• Eliminate in-house training costs and reduce turnover rates
• Improved focus on patient care and experience