The healthcare industry has increasingly been outsourcing many business processes as companies seek to reduce costs while maintaining high-quality services to clients. Sara Call uses leading-edge outsourcing solutions to provide companies with the exceptional service they expect to help your business re-allocate scarce local resources, continue providing unparalleled client hospitality, maintain healthy financial performance and securely maintain HIPAA and GDPR compliance.

Some of the healthcare organizations looking to take advantage of flexible, cost-effective outsourcing services include but are not limited to:

  • Outpatient clinics
  • Hospitals
  • Physician clinics
  • Urgent care centers
  • Assorted therapy centers
  • Laboratory services
  • Medical billing offices
  • Medical transcription offices

The trend has escalated in recent years, with 2021 alone seeing third-party healthcare outsourcing centers generating some $211 billion (USD) globally. By 2027 that figure is expected to balloon into some $576 billion (USD) according to a Business Wire report.

Healthcare BPO Outsourcing

As they bear the brunt of the pandemic, healthcare businesses are finding themselves pushed to the limit and finding relief by outsourcing a wide variety of logistical and administrative tasks and needs such as medical data entry and transcription, data management, medical billing and IT


Our call center operators are available 24/7 to assist clients and patients phoning in to communicate with your organization. Our network of agents is able to take calls regardless of the time of day and can help streamline the following administrative tasks:

  • Setting up, cancelling and postponing appointments
  • Payment and financing inquiries
  • Prescription renewals

We know what it’s like when customers call in to complain about service issues and express grievances. Our highly-trained and dedicated staff know how to remain calm and composed when dealing with patient grievances and complaints about typical issues such as staff behavior, physician availability, ethics concerns or quality of care.

Partnering with Sara Call ensures that your patients are treated with the expertise and compassion of a call center with extensive experience in treating clients in a polite, professional manner. We ensure that your patients are heard and their grievances are properly attended to. Our agents are available to make sure your business is GDPR and HIPPA compliant every step of the way, ensuring 100% patient confidentiality and privacy.

​Our dedicated and highly-trained staff are trained to remain calm and composed when dealing with patient complaints and grievances. Complaints commonly address issues such as staff behavior, physician availability, quality of care and perceived ethics violations.

​When you partner with Sara Call, our highly-skilled, experienced call agents will receive and manage customer grievances in a professional and polite manner, ensuring that the client knows that their voice has been heard and that their grievance is being properly attended to. Our agents make sure your business is HIPAA and GDPR compliant every step of the way, and that patient privacy is never violated.

When a client calls in asking to see a physician who is already fully-booked, our staff can facilitate an appointment with other available physicians in your facility or at a partnered clinic. ​ When it comes to billing, there are many advantages to outsourcing services. We can offer full-service plans for patients to enroll in deferred payment processes, pay online or be reminded of upcoming payments. We are also capable of facilitating transactions and logistical communication with the patient’s insurance provider. ​

Gathering data on client interactions with your healthcare business is vital to ensuring customer satisfaction and to learn more about what makes your business thrive. After their visits to your facility, Sara Call can perform follow-up digital surveys with clients to solicit invaluable feedback. This data can be collected, anonymized and then analyzed to provide actionable insights to improve daily operations and in-patient care. This is key to increasing customer retention and positive reviews and referrals from satisfied patients.

Some but not all the benefits of healthcare outsourcing include:

  • Free up in-house staff to focus on patients and clients and allow high-level employees to focus on strategies to improve your core business
  • Provide 24/7 availability at economical rates
  • Streamline data entry and billing processes to minimize clerical errors stemming from multi-tasking and staff fatigue. The medical industry is estimated to have lost as much as $125 billion (USD) last year alone due to billing errors
  • The ability to handle high volumes of calls that in-house staff might otherwise face challenges meeting
  • Eliminate in-house training costs and reduce turnover rates
  • Improved focus on patient care and experience

Outsource with Sara Call Today

Your firm is positioned to grow and do its best when your staff are free to focus on long-term initiatives and strategic planning rather than getting distracted by time-consuming logistical and administrative duties. At Sara Call, our highly accomplished management team will help you identify outsourcing solutions to save your company time and money.

Dedicated Virtual Assistants
High-Quality Deliverables
Multilingual Operators
24/7 Support

Sara Call

We are ready to tackle any challenge and put your firm on the path to success: from outsourcing customer care and lead gen to cold calls and direct marketing, we are here to help transform the way you do business.

Since 2012 we’ve helped our clients find new customers and cut costs through a variety of services including telemarketing, back-office servicing and data entry. Contact us today to schedule a consultation.


Harel Kopelman

Head of Business Development

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