The finance sector is the number one industry utilizing third-party call centers. It comprises 26% of the global call center industry, according to a Finances Online report. Why? With bank employees, for example, needing to wear multiple hats by interacting with customers through phone calls and emails, handling new signups for promotional credit card and loyalty program offers and generating new leads through outbound calls, more and more financial institutions are looking to call centers to help handle labor-intensive work so they can reorient themselves and focus on the long-term and complex challenges they face today.

Allowing your institution’s in-house team of niche employees to work in their respective areas of expertise allows them to focus on higher-importance duties of the institution, such as reviewing loan applications and assessing the credit-worthiness of companies seeking to issue debt. The time-intensive tasks of taking phone calls, providing customer service and managing client relationships through live chat and email can be outsourced to a professional operator network run by a call center such as Sara Call, where dedicated and trained employees are available to answer client and customer questions in English and a wide variety of European languages at rates far lower than a firm’s home country can offer.

Financial institutions offer consumers in today’s modern world a wide variety of products – credit cards, mortgages and debit accounts. The race to find new customers and upsell them on your firm’s products and services is perennial.

Training staff in-house on how to best reach out to customers and convert prospects into paying clients is time-consuming and costly. The highly-saturated and competitive nature of the credit card industry, for example, requires constant attention to emerging trends and for a firm to update its strategy on a regular basis so as to keep up with developments within the digital marketing world.

Outsourcing to a firm such as Sara Call can help your firm maintain its competitive edge. We have nearly a decade of managing and generating lead generation campaigns for clients and generating a high volume of sales through digital, audio and print channels. We offer:

• Market research and customer survey design
• Lead generation management
• Outbound call campaigns
• Live chat, social media and text messaging support for marketing campaigns

Accounting and bookkeeping tasks are more important than ever in the financial sector. With the rollout of increasingly complex government regulations demanding that banks and other institutions closely track and monitor their activities, many companies are finding themselves dedicating entire departments just to record-keeping and compliance.

At Sara Call, our accounting outsourcing services include:

• Statutory account filings
• General bookkeeping
• VAT returns and reports
• Income tax return preparation and filing

With Sara Call managing the most administrative aspects of operating in the finance sector for your company, you can free up local resources to focus on strategic planning and the areas of expertise for which local employees were hired.

Banking has become highly-competitive as firms increasingly vie for profit margins and market share and integrate digital offerings with their traditional campaigns. This is why 90% of banks are already outsourcing their administrative and labor-intensive work to third-party firms: to ease the high overhead costs associated with running their respective lines of business and free up resources.

Commonly outsourced bank services include:

• ​Cash management services such as opening and closing accounts, processing bank statements and scheduling payments
• Liquidity management
• Netting system operations
• Cash flow forecasting
• General and back office accounting

Albanian call centers can offer banks savings of up to 70% on labor and training costs. Is it any wonder then that outsourcing of financial services by banks has become such a widespread cost-cutting tool? The savings generated from outsourcing your most time-intensive and costly tasks frees local assets to plan for future investments and generate novel initiatives to help the bank maintain a competitive edge and offer consumers more innovative product offerings.