Despite the world’s lockstep march towards real-time assistance and minimal wait times for customer support, customer e-mail support has retained its unique edge over other non-voice process channels. E-mail is still the preferred medium of business-to-business communication as it provides a convenient channel prioritizing accuracy over real-time assistance.
On top of this advantage e-mail support also helps keep consumers in the loop with the latest developments of product delivery by registering users in an e-mail marketing list.
E-mail is also highly effective in helping resolving technical issues with detailed responses and to cross-promote a business’ sundry services. E-mail is one of Sara Call’s core non-voice process offerings. The experienced operators sitting on the e-mail support team are trained to respond to a large volume of e-mails daily and to accurately respond in customer-centric language that alleviates customer concerns and troubleshoots quickly.
By utilizing Sara Call’s outsourcing e-mail support services your business can keep business query resolution time to a minimum and focus on core issues affecting the company’s bottom line. Our 24/7 support helps your business save money by reducing telecommunication charges and the high overhead associated with labor costs.
Outsource with Sara Call Today
Your firm is positioned to grow and do its best when your staff are free to focus on long-term initiatives and strategic planning rather than getting distracted by time-consuming logistical and administrative duties. At Sara Call, our highly accomplished management team will help you identify outsourcing solutions to save your company time and money.
Dedicated Virtual Assistants
We are ready to tackle any challenge and put your firm on the path to success: from outsourcing customer care and lead gen to cold calls and direct marketing, we are here to help transform the way you do business.
Since 2012 we’ve helped our clients find new customers and cut costs through a variety of services including telemarketing, back-office servicing and data entry. Contact us today to schedule a consultation.