At Sara Call we know that up to 80% of sales can come from 20% of customers. To maintain their competitive edge in today’s hectic business environment, companies need to identify different customer groups to convert new prospects and foster loyalty with existing customers. Punctual, efficient and compassionate customer service ensures that your business will continue to grow by generating high satisfaction among existing customers and pulling in new ones through the final layer of the sales funnel.

Need we say more about the importance of good customer service? Poor customer service leads to lost business.

Transformative interactions matter: research indicates that almost 90% of consumers switch brands after a poor customer service experience, whereas 70% of consumers will stick to a brand with excellent customer service. As one of Albania’s leading outsourcing providers with extensive experience in the field, we understand customer journeys and how to guide your customer in a compassionate, dedicated and patient manner.

Customer service BPO

This understanding is reflected in our simple, fast, and cost-effective service execution and empowered by a highly-educated talent pool equipped with the latest technology. We put consumer concerns at the heart of customer service outsourcing by establishing a multichannel and multilingual infrastructure that is ready to serve customers 24/7. We empower businesses to assist their customers via preferred channels (email, live chat, social media, phone) and languages in real-time. Customer-centricity helps companies gain consumer allegiance – a must-have for long-term sustainability in the market.

Outsource with Sara Call Today

Whatever your industry, your firm is positioned to grow and do its best when your staff are free to focus on long-term initiatives and strategic planning rather than getting distracted by time-consuming logistical and administrative duties. At Sara Call, our highly accomplished management team will help you identify outsourcing solutions to save your company time and money.

Dedicated Virtual Assistants
High-Quality Deliverables
Multilingual Operators
24/7 Support

Sara Call

We are ready to tackle any challenge and put your firm on the path to success: from outsourcing customer care and lead gen to cold calls and direct marketing, we are here to help transform the way you do business.

Since 2012 we’ve helped our clients find new customers and cut costs through a variety of services including telemarketing, back-office servicing and data entry. Contact us today to schedule a consultation.


Harel Kopelman

Head of Business Development

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